Terms of service

We really try hard to not only satisfy the customer, but also exceed their expectations. Our first priority is for you to be happy with your shopping experience. If there is anything you are unsure of, please contact us. By using www.pledgetao.com, you agree to accept these Terms and Conditions.

Discount Exclusions

All promotions will exclude unless stated otherwise sale items.

Sale and Purchase

We will sell and you will purchase products subject to our terms and conditions of business set out below. The contract in respect of the products supplied to us by you comes into existence when your order has been accepted by us in accordance with these terms and conditions. For the avoidance of doubt, receipt of an order via our site does not constitute acceptance of an order. Please ensure you submit to us your correct email address on ordering. We will use this to inform you of your dispatch. Once the payment has been accepted, the order cannot be amended.

Price

All prices are quoted in AED, GBP, USD, EUR and are inclusive of the relevant sales tax unless otherwise specified. All products are exclusive of delivery and packaging, unless otherwise stated. Details of our delivery charges are set out in the delivery section of this website. Prices are correct at the time of order, and relate to Internet purchases only. All orders for products are subject to availability and we reserve the right to refuse to supply an individual or other organisation.

Every effort has been made to provide accurate representations of the goods through images and descriptions. There may however be small variations in colour and design when items are viewed online compared to the physical goods. By using this site you are deemed to have accepted this. Please ask if you require further help with the colours represented.

Payment

We accept major credit or debit cards as listed on the site.

Passing of Property

The title of the goods passes to the customer after full payment has been made by the customer, received by us, and the goods delivered.

Passing of Risk

The risk in the products will pass to the customer on delivery. The risk in this context is taken to mean any damage or cost arising as a result of the purchased product(s) to either the purchaser, the purchaser’s property or to any other third party property.

Delivery

We normally dispatch within 1 business day. The customer will be notified of the dispatch date. Any date or time period for delivery will be considered as indicative only and does not form any part of a guarantee. The customer will be informed of any products not available at the time of their order and will be sent to the customer, as soon as possible, when received from our suppliers. We cannot be held responsible for losses or inconveniences caused as a result of delays in deliveries by us or our suppliers. All products are sent by courier of our choice. We reserve the right to deliver only to the address of the person who is the holder of the credit or debit card used to purchase the products.

Our courier’s records of any delivery, whether signed for or not, are considered definitive. On delivery of the goods the purchaser of the goods becomes responsible for any losses or damages arising as a result of their use, however they may arise.

Acceptance

The customer should inspect any products and you will be deemed to have accepted the products unless you contact us within 14 days. If no such action is taken, we will consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any rejection of cancellation at a later date. Your statutory customer rights are not affected.

Right to Cancel

You have the right to cancel your contract with us at any time during the period which starts on the day the contract begins and ends on the expiry of fourteen working days beginning on the day after the date of delivery of the products. Once the order is accepted we cannot cancel or amend the order after dispatch, as orders are shipped immediately following payment.

Returns Procedure

If returned Products are received by TAO Concepts FZ LLC within 14 days of delivery, a refund will be issued to the original payment method. Refunds are generally processed within 7–10 days after we receive and inspect the returned Products.

If Products are returned after 14 days but within 28 days of delivery, a store credit may be issued instead of a refund. Store credit will be valid for 12 months from the date issued.

All returned Products must be in resaleable condition, in their original undamaged packaging, with all labels attached, and must not have been worn, washed, or otherwise used.

When returning items, we strongly recommend obtaining proof of postage for your records. Please ensure returned Products are securely packaged, as we cannot accept responsibility for items lost or damaged during return transit.

Faulty Items

If, within 28 days of purchase, goods returned to us are deemed faulty, damaged, or incorrect, you will receive either a repair, replacement, or full refund, depending on the circumstances and product availability.

We may request photographic evidence before approving the return.

General

If any part of these Terms and Conditions is deemed invalid, void, or unenforceable, that provision shall be considered severable and shall not affect the enforceability of the remaining provisions.

These Terms and Conditions may be updated or revised at any time, and we reserve the right to make such changes when necessary.

Nothing in these Terms and Conditions shall reduce your statutory rights relating to faulty or mis-described goods under applicable law.

Governing Law

Your use of this website and any purchase made through it will be governed by the laws of the United Arab Emirates.

Any disputes arising from the use of this website or the purchase of Products will be subject to the jurisdiction of the courts of the United Arab Emirates.

Your statutory consumer rights are not affected.

Intellectual Property

All materials contained on this website, including the website design, text, graphics, logos, images, and their selection and arrangement, as well as any software or underlying code, are the property of TAO Concepts FZ LLC, its licensors, or content providers.

All rights are reserved. None of this material may be reproduced, distributed, or used for commercial purposes without prior written permission from us.

You may not reproduce, modify, copy, distribute, or otherwise use any content from this website without written consent from TAO Concepts FZ LLC.

Currency Conversion

Prices on our website may be displayed in AED, EUR, USD, or GBP depending on the currency selected by the customer.

Currency conversions are provided as a guideline only. While we aim to keep conversion rates accurate, final transaction amounts may vary depending on the exchange rate applied by your bank or payment provider at the time of purchase.

Exchange rates may change regularly and prices displayed in converted currencies may be updated periodically.

Privacy

TAO Concepts FZ LLC uses secure payment processing and encryption protocols to protect online transactions.

Payment card details are processed through secure payment providers and are not stored by us.

We take your privacy seriously and will only use personal information in accordance with our Privacy Policy. Personal information will not be sold or shared with third parties except where necessary to process orders or comply with legal obligations.

When you proceed to the payment page, you will enter a secure checkout environment. Secure connections are indicated by “https” in your browser address bar and the presence of a padlock icon, confirming that your connection is encrypted.

Company Information

TAO Concepts FZ LLC
FDBC4042
Compass Building
Al Shohada Road
Al Hamra Industrial Zone – FZ
Ras Al Khaimah
United Arab Emirates

Trade License: 17006974
VAT Registered

Email: info@pledgetao.com